New Client Care Service for Squarespace Websites
Your website is a living, evolving extension of your brand. That’s why I’m excited to introduce something I’ve been working on for a while: Client Care. This new service is designed specifically for past and current clients who want ongoing support for their business and website.
Why Client Care?
If we have worked together before, you know I focus on creating websites that are thoughtful, strategic, and beautifully simple. I also understand that as your business grows, your services evolve, and new ideas come to life. That’s where Client Care steps in—to support your continued growth and ambition.
This service is built to give you easy access to updates, design tweaks, and expert support, without the need for a full redesign. Every business owner has a different comfort level with managing site updates, which is why I offer three flexible options tailored to meet you where you are and provide the support you need.
Here’s How I Can Support You
I’ve created three flexible options so you can choose what works best for your needs and timeline.
Day Rates
Day Rates are perfect for small-to-medium scale updates like:
Updating services or pricing information
Refreshing copy and images
General site changes to better reflect your current offers
You can book me for either a half-day or full-day, and I’ll focus on your top priorities, efficiently tackling as much as possible within the time frame. Think of this option like a “honey-do” list—where the goal is to check off several tasks, all within a defined timeline. Booking a day or half day gives you my exclusive focus for that time block at a set price—no hourly tracking, just efficient progress on your top priorities. Day rates focus on prioritized tasks, and I don’t guarantee a fixed number of deliverables, as timelines can vary with revision requests and other variables. If more work is needed, you can always schedule an additional full or half day.
Project-Based Support
Do you need something more comprehensive? Project-based support is perfect for:
Adding new pages to your site
Implementing multiple design or content updates to better reflect your current offers
Integrating new workflows to enhance the client experience
With this option, you'll receive a defined scope of work and two rounds of revisions per design concept. It’s similar to how we worked together on your original project—essentially a “mini-project” that offers the same flexibility but on a more streamlined timeline. This option works best when you need more than just some “housekeeping” covered by a day rate.
Website Consultations
If you are not quite sure what your site needs, let’s talk! I offer consults by phone, video chat, or email to help you:
Get clarity on next steps
Understand how to improve your Squarespace site
Make a plan for future updates
Since your site is built in Squarespace, you can make updates yourself—but expert insight can be invaluable when figuring out where to start or how to approach a change effectively saving you time and frustration. This is also great if you are considering a new site integration or are looking for advice on options to upgrade your client experience. Please note, consult calls focus on strategy and exploring implementation options. They do not include step-by-step guidance on making updates or changes.
Built Just for Squarespace
As a Squarespace Circle Member, I stay current on platform updates, best practices, and new features. That means you’ll always get guidance that’s informed, strategic, and designed with your Squarespace site in mind. If I am still on your site as admin, this could also mean you get access to new beta features not offered to the general public.
Whether it's changing a section layout, embedding new tools, or offering a new service—I'm here to help you make the most of your platform.
Let’s Get Started
Are you ready to make some updates or improvements to your site? Start by filling out this quick Client Care Questionnaire. It helps me understand what you need so I can recommend the best client care option for you!
